Changing Role of the Secretary in Today's Workplace
The role of the secretary has changed dramatically over the last several years. There was deep anxiety among many secretaries that their jobs would be abolished because of the increased use of technology in the workplace. However, the reverse has occurred.
Achieving Service Quality Excellence in Singapore's Retail Sector
This article describes the strategies adopted by retailers to increase their "sticking" power. It propagates service quality excellence as the most effective way to build business through a base of loyal life-long customers. It proposes ways to creating excellent retail service quality.
Management
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Management in Changing Times
Many managers have an enormous destructive impact on the health of their people and their organisation. Without being aware of this, they may cause much destruction in the organisation. Research in Europe shows that more than half of all employees have changed jobs or organisations at least once because of their manager's behaviour and that mismanagement causes poor performance in their job.
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Empower Your People
This article discusses the template for empowerment success in companies. The Five Ps of empowerment are power of purpose, people power and ownership, protection, proficiency and competencies, and pride and pay-off.
MYOB
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Strategic Planning for Business Growth
Small business owners often assume their business will grow organically, developing over time in a controlled and manageable way. Instead, growing a business is linked to the strategic objectives and plans that the owners must devise. The must take the time to step back, review the business, and create the required strategic path to reach their goals.
Exquisite Dining
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Spicy Meal at the Cafe
Orchard Cafe offers a special spread of Indian dishes for lunch and dinner.
Communication
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Writing Your Way to the Top
More than half of our working hours are spent on writing to communicate ideas, drafting proposals, and giving instructions. Most of what we compose can be technical knowledge pertaining to our industry. It is a skill getting this information to the audience in plain English.
Human Resource
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Taking Advantage of Human Capital Analytics
This article shows how human capital analytics allows organisations to analyse and optimise their workforce so as to have the resources to implement and monitor corporate strategy, while continuously evaluating business impact.
Archived Issue: August--September 2005
