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Archived Issue: April--May 2007


Forefront
- Reducing the Smoke Screen

Features
- Improve Your Career Prospects

Young managers who aim to earn their promotions in quick time will need to polish their personal skills so they are indispensable members of a team. The author provides some advice on what skills are important.

- Make Generation Y Work to Your Advantage

Those in Generation Y are challenging, they’re fast moving, they’re independent thinkers but if they’re well managed they may well become your greatest asset.


Business
- Adjusting to a New Corporate Culture after a Merger

After a corporate merger or acquisition, a company’s culture can often be misunderstood or misread and just like different cultures around the world, workplace cultures differ from one another.

- Putting Quality into the Annual Report The annual report is the best public relations tool any public listed company can have. Forward-looking companies recognise this and so spare no cost in producing quality annual reports to impress the readers who could be potential investors or customers.
- Singapore's Aerospace Industry Gains Recognition

Singapore’s aerospace industry looks set to grow further as new deals are signed and more global players enter into research and development and training tie-ups in the Republic.


Management
- Adopt a Strategic Approach to Customer Service

This article advocates a strategic approach to service, suggesting six important areas for management to pay attention. Most organisations that regularly deliver great customer service understand one fundamental truth: Customer service contains two inseparable parts, service delivery and service recovery.

- Be Prepared for the Future

The world in the near future will make new demands of the individual and of management. This article discusses the six faces of the future described by one futurist and how these can help build a more sustainable company.

- Build Trust in Your Workplace

If you don’t trust yourself, don’t expect others to trust you. All firm business and workplace relationships are based on trust. Mutual trust takes a long time to develop, it is not love at first sight.

- The Tao of Value Innovation

Management Memo
- Case of the Purchasing Manager with the Yellow Ribbon

Jack Boswell believed in hiring ex-convicts in his telecom equipment company as long as they have the skills to do the job. But not all his staff has the same conviction. Some believed that once a convict, always a convict.

- Readers' Comments on Case of the Purchasing Manager with the Yellow Ribbon

Management Ideas
- Management Ideas

What's My Line?
- Manual Labour of Love: Art of Communicationg Technical Information

The user manuals that come with your new consumer electronics device or the Help file in software are the work of technical writers. These professionals do not put their names to the documentation. They devote long hours to develop documentation that will help the layperson make full use of the product easily. If you have good writing skills and love technical stuff, you should join this band of technical communicators.

- Have You What It Takes to be a Technical Communicator?
- Strengths of a Technical Writer

Exquisite Dining
- Dine with the Sea Breeze at Marina Bay

At Black Angus, you can choose to sit by the sea and watch the boats go by or dine in air conditioned comfort indoors. The restaurant specializes in American steak.


IT Update
- Getting the Best Balance from Outsourcing

This article looks at the advantages of outsourcing and the challenges involved.


Human Resource
- Think Clearly When Changing Jobs

Decisions pertaining to a new career caninduce dissonance as the mind perceives conflicting desires. On one hand, there is a desire for change and on the other, there is a compelling desire for stability.


IT Update
- Achieving New Levels of Performance with File Area Network

As the number of file servers and amount of file-based data continue to grow across today’s enterprises, organisations face new challenges in managing their data in the most cost-effective, efficient manner possible. The File Area Network (FAN) concept promises to streamline the management of file-based data.


Human Resource
- Resumes for Career Advancement

People begin their careers with certain expectations and look forward to advancements as they gain experience. Yet, sometimes career advancements are curtailed due to a lack of opportunities or vacancies. This may mean having to look outside the firm for new opportunities and a new résumé helps.


Lasting Words
- Book Reviews

Human Resource
- Time for a New Resume?